What Our Clients Say About Us

“The Long Term Care industry is a small one full of many nuances and if you are not a part of this industry you probably don’t understand it. CCRRG knows and understands this industry. In their handling of our claims I do not have to explain anything to them; not the medicine, not how LTC is different than a hospital, not the survey process, not the documentation, nothing! They know the industry. Simply put Stephen and Kelene are the people I want to work with not the people I am forced to work with”. 

-Clint, Administrator for a CCRRG Member Facility

“We are one of the original brokers with CCRRG and have successfully placed our long term care clients with the group ever since. Magnolia provides excellent pro-active loss prevention and risk management services that not only others do not, but has reduced losses. They provide active claims handling resulting in a quicker, less costly closure of claims. The claims paid policy has resulted in lower than market premiums for our clients too who have been with Magnolia/CCRRG since the beginning” 

-William Lewis, CPCU, CIC  Executive Vice President, Bolton & Co. CCRRG and Magnolia Broker

“Magnolia is one of the most innovative program managers we’ve worked with. Their deep knowledge of Long Term Care is unmatched and we find ourselves continuing to turn to them when we have questions about the long term care space. They are a perfect partner and a pleasure to work with”

-Cameron Mac Arthur, President AI Insurance, Co. Magnolia Strategic Vendor

“As a family owned and operated company, we are so pleased to work with Magnolia and Bob Bates in particular.   We are always made to feel that we are the only clients.  They advocate, educate, and are always there for us.  Thank you Magnolia for being a part of our Family!” 

-Matt Karp, Co-Owner of Caravan Operations, Co-Owner of CCRRG Member

“One of the most underrated aspects within Long Term Care General and Professional Liability that companies don’t pay close enough attention to is claims handling and risk management. Claims handling is one of the most impactful pieces of your insurance performance and has long-term ramifications. The folks at Magnolia take a common-sense approach to handling claims and getting results for all sides. The passion they have for Long Term Care providers and protecting their businesses is second to none.”

-Sara Johnson, CAWC”, Worthy Insurance, CCRRG and Magnolia Broker

"Magnolia puts its depth of knowledge and decades of experience to work for you. The team values collaboration, building your defense tool box with your counsel while being attentive to insureds during the claims process. From the first report through mediation or trial, Magnolia delivers excellent service."

-Julie Bordo, CEO/President, PCH Mutual Insurance Co., Inc., a RRG:  Magnolia TPA Client 

“I have worked with over one hundred providers, insurance carriers, and risk management companies across the course of my 25+ year career supporting the Long-Term Care industry, and I have found Magnolia Management’s consistent excellence in risk management a key factor in my firm’s successful defense of their clients, both in court and in arbitration.  Throughout my years working together with Magnolia Management, it has been the expertise and dedication of its founders that elevates Magnolia Management to an elite status, and propels the successful risk management protection of its clients”

-Donna Fudge, Fudge Broadwater, P.A., CCRRG and Magnolia Defense Panel Counsel Member

“As a broker for CCRRG since 2009 and coming from a family of nursing home operators, I can’t say enough positive things about their program. They are innovative, forward thinking and always staying on top of industry trends. Bob and the team truly give the Insureds a voice in the claims handling and settlement process. The Risk management is unlike any other program I have worked with and is truly unique in their suggestions and thoroughness. Because of all this, I will continue to place my Skilled Care Facilities with CCRRG and only with CCRRG. Thank you CCRRG for taking such great care of my clients and I’m looking forward to many more years to come. “

-Alexander Weinberger, CIC President Golden Compass, Inc.  CCRRG and Magnolia Broker